Frequently Asked Questions

---

Vendor info such as our State Business License and W-9 can be found in the documents section of our website.

This could happen if the wrong email was entered when registering or if your agency has strong spam filters in place. If you didn’t receive your confirmation receipt or ticket complete the related form under the Contact Us section and we will review and confirm your registration.

Please visit the Payments & Cancellations link listed at the bottom of the website for detailed and up to date information about payments and refunds.  

Considering that the product delivered in a classroom is intellectual property and cannot be taken back after it’s delivered, full payment is required prior to attending the courses.

Triple I Solutions will accept payment by check only if an agency is registering 10+ students for the same event.  However, payment must be received prior to the payment deadline. 

Triple I Solutions DOES not accept individually paid check payments and personal PayPal, Venmo, CashApp, or any personal payment methods.  All payments are handled online during the registration process.

If an agency does not have a credit card to make a payment, it is suggested that the student make the payment him/herself at the time of registration and submit the receipt to their employment for reimbursement.  

Unfortunately, Triple I Solutions does not take Purchase Orders as a form of payment.  All payments are due at the time of registration via credit card processing.  For agencies that do not have credit cards, attendees will typically pay the tuition themselves and submit the paid receipt for reimbursement to their agency for the cost of the tuition paid.  

Due to the sensitive position of some of the instructors, no information is listed on the website. To obtain information about a specific instructor, please contact is via the contact form. 

Go the course listing page and use your email that was used to register you for the course and retrieve your certificate. 

NO! Triple I Solutions provides training to law enforcement ONLY.  Hence, the entire customer base “IS” law enforcement.  

No!  Triple I Solutions is NOT a non-profit entity and there is a cost associated for its services.  At times, an agency may select to contract a course and provide it free to students in their area.  Even though these courses are listed as a “no-cost” course, the cost is covered by another entity.

No!  Each course is a separate product.  

Send a message through the Contact Us form with your full name, login email of your account and provide a new email address in the comments field to help us update your account information. 

Once the account is updated, you’ll get access back to your account. It’s recommended that you use a personal email for your log in, if future loss of password or employment changes becomes problematic when it comes to email access.

Please visit the Host A Class section of the website, where you can find the Hosting Requirements information.  

Unfortunately, merchandise is only available at certain In-Person classes and subject to availability at the time.